While on a family trip visiting loved ones, it was decided one evening that we would all have dinner together via carryout from a local restaurant that was between both of our places of residence. Despite the ordeal that ensued upon our realizing our online order we had picked up was incomplete, without any hesitation from the restaurant manager, we were more than compensated for the substantial oversight.
Shortly after we pulled into the curbside takeaway parking spot upon our arrival at the restaurant, an employee brought out our food in a large paper bag with handles and additional bread upon our request. Before leaving, we scanned over the items in the bag to confirm it was our order and off we went. Approximately 20 minutes later, we arrived at our loved ones home excited to spend quality time together all the while eating warm and delicious food.
Well, it so happened that when I removed all the food from the bag and placed it on the kitchen countertop, only half of our order was in the bag. I looked over each item laid out multiple times just to be sure. Yep, we were missing half of the food we had ordered.
Right away I called the restaurant to let them know what all we were missing and to ask if there was a second bag with our name on it that was not brought out to our car. The employee that answered the phone was as shocked and surprised as we were about our only receiving half the order and nope, there was not a second bag.
As the employee then transferred me over to speak to a carryout employee, while on hold, my call was dropped. This happened several times. Eventually, after calling back again and again, I was transferred to a manager who more than compensated us for the substantial oversight of our not receiving all that we had ordered. Together with the food we had not received that was reordered, it was a tender mercy the half of our order that we had already received was also reordered, on the house.
As I headed back to the restaurant to pick up our full order, it was agreed that while I was away the food I had just laid out and was still warm would be consumed as the round trip and wait time for the reordered food to come out would be a length of time, which ended up being about an hour and a half post the time we had initially picked up what we thought was the entire order. Also, on my way out, a family member suggested I ask the manager if they would be willing to compensate us dessert for our troubles.
While driving back to the restaurant, I was super frustrated that we had not realized we were missing the other half of the order before we left the restaurant and that we were now not able to eat all together at the same time. Urg! I was not happy! I wanted to unleash my unhappiness at someone, fortunately, it was a tender mercy I worked through my heightened emotions in the car and was able to appropriately communicate what I was irritated, annoyed, and bothered about with my husband over the phone upon my arrival at the restaurant and I did not take my anger and lash out at anyone. Rather, what I did was express my gratitude for the substantial compensation we were given.
Once back at the restaurant, I went inside to speak to the manager in person. It was a tender mercy that when I asked about their compensating us with dessert, they did not hesitate to do so. Not only was it a tender mercy that we received all over again, on the house, the half of our order we had initially picked up, but it also didn’t hurt to ask about dessert not only once but twice when what was first given only accommodated a third of our party and when I asked if we could get a quantity for our whole party, they graciously obliged, as well as when the food was brought out the second time and in addition to a side dish that was missing, which the carryout employee went back inside and brought it out, another item that mistakenly appeared to be lacking was generously compensated for with double that item.
When have you placed an order that arrived incomplete and the business more than compensated you for the substantial oversight of what all had been missing upon delivery?
tendermercym❤️ments~jld
“How have you noticed Heavenly Father’s awareness and mindfulness of you today?”
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