Category: Initiative

While awaiting word of a special life’s event for a loved one to occur any day, I received a recall letter in the mail regarding the critical need to replace a faulty part in my vehicle that could cause my car to spontaneously, without warning, stall out at high speeds. I was concerned the immediate need to take care of this crucial recall could possibly delay my being present to celebrate with the loved one upon announcement of the anticipated joyous news. As I did not want to chance my car stalling on my way to be with them, I sought right away to arrange and proactively set in motion the ball rolling for a new replacement part to be installed as quickly as possible rather than wait on a service advisor at the dealership to reach out to me for when to get the repair done. 

At first, getting the ball rolling did not go so well and it started off very awkwardly. When I initially called the dealership’s service department where I would have the recall work done, the employee who picked up was following a standard protocol to set me up with a rental car to which I did not need. When I asked to speak with a service advisor, I was told one was unavailable and that the service area was very busy and understaffed. The employee took down my name and number and said it may take until the next day for a service advisor to get back to me. 

Later that evening I received a callback from a service advisor post shop hours.  Unfortunately, I did not recognize the number and therefore did not pick up the incoming call. When they left a voicemail, I listened to it right away and immediately called back the number they had given at the end of their return call to me, however, I got their voicemail to which I then left a detailed message expressing my desire for the recall replacement part to be ordered and that I would like to wait to bring in my car for the estimated 3 1/2 hour service once the part was in stock and that I was not in need of a rental. 

Though I was disappointed I missed their call, it was short-lived as I realized nothing could be done that night anyways as the parts department was already closed. Hopeful the service advisor would have called me back the next morning, come mid-afternoon when I still hadn’t heard back from them, I reached out to them through the service department’s main number and was transferred to their desk voicemail.

Desiring to touch base with them sooner rather than later due to the nature of needing my car to be operable as quickly as possible, it was a tender mercy I was impressed to look up the service advisor on the website for the dealership’s particular location to which under their name and photo was their work cell number. When I called the number, they picked up right away and from there I was able to more so get the ball rolling.

Not long after our call, I received, per my request, a confirmation message from the service advisor notifying me that the parts had been ordered. Where I was told it may take a week or so for the recall replacement parts to be delivered, it was a tender mercy it only took five days. As I continued to stay on top of the status, the process moved along very swiftly.

Four days later, I contacted the parts department to check on the status of the ordered parts and was informed they already had some of the parts in and they were confident the rest would arrive the next day and that I would be able to have my car serviced the day following. I was delighted and promptly contacted the service department to schedule a morning appointment two days out. 

The next afternoon, I followed up with the parts department to confirm if the remaining parts had come in to which they had. Later that same evening, I received a call from the service advisor returning my initial callback. I brought them up to speed that I had reached out to the parts department and was told the parts were in and that I would be coming in the next morning to have my car serviced.

Where the service advisor had been out of the office the day prior and they had not yet received an updated to date parts status report at the time of their call to me, they were unaware I was coming in the next day. They told me they would write up the paperwork that evening and everything would be in order to begin servicing my car upon my arrival the next morning. 

Through my active persistence, it was a tender mercy I was able to have the recall replacement part installed in less than a week’s time and before the anticipated news came from the loved one. 

When have you proactively set in motion the ball rolling to immediately care to a crucial matter that arose simultaneous to your awaiting a joyous occasion to occur and the crucial matter was resolved with swiftness before the exciting event you anticipated any day took place?

tendermercym❤️ments~jld

“How have you noticed Heavenly Father’s awareness and mindfulness of you today?”

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