When an assumption that all would be smooth sailing upon registering again for a reoccurring event weeks away after the one over a month earlier had been cancelled, my persistence and perseverance paid off as I sought to resolve what instead became quite a cumbersome and complex matter days before the approaching registration deadline.
When the reoccurring event I had paid for was cancelled due to the closures of public gatherings as a result of the Covid-19 pandemic, I was under the assumption, as per a message I received from the organization, that the admission fee for the cancelled event would be transferred to one of two other scheduled dates during the summer months for the same event. However, when I called one week before the registration deadline for the first of the two dates, I was unexpectedly informed that my admission fee had been refunded back to me weeks earlier.
Upon checking my credit card statement for the refunded amount that was intended to be applied towards the admission ticket for one of those two dates, the refund was not at all actually in my account.
At first, I took the casual approach of waiting day after day for the refund to show up in my account to which it never did. Two days before the registration deadline for the first of the two dates and the one I preferred over the other, I once again called the organization back. I was advised by a call center representative to send an email to their support team for additional help regarding the situation after the representative had looked into it themselves and was unable to further assist me about the whereabouts of the refund.
Not knowing how long it would take to hear back from them via a phone call or email message, the very next day, now one day before the deadline, I called the organization back again and asked if I may speak to a supervisor or manager. The representative who answered my call reached out to the organization’s finance department and an individual there determined that though the refund was released over a month earlier, the reason why the transaction had not fully completed to where I received it on my end was that it was stuck in their system.
When the finance department was unable to do anything more than determine what had happened, they reached out to the back end of their department to expedite the troubleshooting of the matter to “unstuck” the refund for it to then go directly to my account. In the meantime, it was a tender mercy the representative processed the registration for the upcoming event date, one day before the deadline, and I was not held to paying the admission fee twice, but that they would instead bill me the exact amount I had already paid and then once I received the refund in my account, I would pay off the bill.
In the end, several days later, I followed up once more regarding the issue after receiving a concerning status email that had since already been sorted out. As a result of my calling back, it was a tender mercy I was informed that a request I had asked for on the previous call panned out. I had asked if the organization would be able to reverse the refund from going into my account and have it instead immediately go to pay for the new admission ticket. My persistence and perseverance paid off. It was a tender mercy the time-consuming matter surrounding the refund to register for the next reoccurring event before the registration deadline was fully resolved within days versus weeks.
When have you become aware of an incomplete financial transaction and as you stayed on top of the issue, your persistence and perseverance paid off and the situation was attended to immediately and resolved?
tendermercym❤️ments~jld
“How have you noticed Heavenly Father’s awareness and mindfulness of you today?”
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